Residency & Technical representation

Minimizing risks, responding to problems immediately, and optimizing quality—right where you need it.

What is Residency & technical representation service?

Residency & technical representation is a form of crisis management. The service consists of representing the client in its dealings with its supplier or the recipient of its products.

It enables the problem to be quickly clarified at the point of origin, minimises the risk of damage to production and its consequences at the business relationship level.

Your benefits:

Ensuring operational stability

No production disasters

Minimise the number of complaints by improving product quality

Immediate response to the problem

Efficient flow of information between partners in the supply chain

Support for technical solutions, e.g. optimisation of production processes

Support in delivery quality

Statistical sampling of deliveries

Cost effectiveness

Speed of action

Representativeness of the results

Flexibility of application Standardisation

8D process

Thorough, methodical verification of the problem

Elimination of root causes

Teamwork = diversity of experience increasing effectiveness

Reducing risks in further projects

Complaints management

Quick and effective problem solving

Process and product improvement

Convenience and support – relieving the burden on internal customer structures

Crisis management

Exact x Forestall effectively prevents production disasters by responding rapidly to potential emergencies. Our experts support customers in managing events that could lead to serious consequences for end users or disruptions to production processes.

Rapid identification of the cause of the crisis

Implementation of corrective actions

Restoring process stability

Minimising the impact of problems on process continuity and customer relations

Case Studies

Challenges in supply management

Delays in the supply of raw materials

Insufficient communication with suppliers

Action taken

Implementation of delivery monitoring systems

Supplier audits and process optimisation training

Coordination of information flow between departments

Results and conclusions

Improving the timeliness of deliveries

Reducing response times to problems in the supply chain

Maintaining compliance with the production schedule

Improving the flow of communication

Thanks to our well – organised structure, we are able to efficiently manage even the most complex supply chains. We provide comprehensive support in the areas of logistics, compliance with standards and handling advanced technologies

Problem description

Suppliers at risk and high escalation. Tough contact with the client

Missing workforce

Culture differences

Not enough data

Solution

Support daily contact

Random checks

Quality and logistics status monitoring

Real-time feedback

Representation

Data providings

Key tasks

Regular meetings with clients

Shopfloor reviews

NOK parts monitoring

De-escalation support

Proper data exchange

Mediations

Problem description

The issue with supplier management at the plant, the need for additional administrative work regarding complaints, supervision of corrective actions with suppliers.

Solution

Exact Forestall Quality Center. Supports with suppliers management.

Establishing harmonized processes. Execute key Supplier Development tasks on behalf of client. Support in the execution of operational Supplier Development tasks. Complaint management and incoming inspection support. Supervision of nonconformities. Key Performance Indicators (KPI) deliver and review.

Key tasks

Management

Client’s supplier management

Standards development

Complaint management

Audit

Supplier performance

Audits part of team/leading

Potential analysis

Audit managing role

Supplier Quality

SQD activities in the group of plants around the Europe

Local entities support in supplier quality issue

8D Management

Report review Actions tracking

Supplier contact point